Purple Visits
Friday 4th September 2020
Published by Olivia Burton
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Purple Visits
Purple Visits are a secure video calling platform specifically designed for use within the criminal justice system. The service is available to download via Apple store and Google play.
Purple Visits are proudly working with the Ministry of Justice to help people in custody have visual contact with their families during the COVID-19 pandemic.
The software allows up to 3 participants excluding the person in custody, the call can take place at home, work, in a park or at a family or friends home. You can also add an additional participent from a separate location, but they would have to be verified by Purple Visits in order to make the call. The video call can be taken anywhere and have high quality over 4G as well as Wi-Fi.
It is cost effective helping families save on travel, food, and care costs. There will be no need to travel uneccessary journeys for the one-hour visit, instead this can be fitted around your normal working day with the online visit being from a place of your leisure.
You can show your loved one around the house, say hi to the family pet and show off the latest decorating masterpiece.
The Purple Visits system helps you and your loved ones stay connected by helping prisons and secure establishments offer a video calling option to their residents.
Secure: As conversations are encryption with Military grade encryption.
Reliable: The UK based data centre can ensure that their secure accredited servers have optional uptime of over 99.9%.
Cost Effective: As lack of funds will no longer restrict visual contract.
Simple: As it has an integrated booking system meaning it is just as easy for prison staff to book a video call as it is for you to request one.
Technology: Purple Visits uses the latest technology in a seamless fashion to make things easy for you to request one.
Full Support Network: A UK based customer support tean if you experience any issues or difficulties.
Purple Visits have a live support care team available 7 days a week. Hours are 9am-7pm Monday to Friday and 10am-5pm on weekends.
Photo ID is required by all users over the age of 18. The smart software will recognise ID from 157 countries and is available in several different languages.
Here is some feedback from users who have been struggling through COVID-19, without seeing their loved one in custody:
"I got to see my son for the first time in 3 months. It is the longest I have been away from him his whole life, I am so grateful for this app and the customer service online chat have been brilliant. Thank you".
"Words cannot describe how wonderful it is to see and speak to your loved ones".
"I had my first video call with my partner yesterday, and it was so lovely to be able to see him face to face even though it was through a screen. It really had lifted our moods after a tough time this lockdown. Thank you for facilitating this service fo us".
Overall Purple Visits have been so helpful through COVID-19 and much needed for families and friends who have a loved one in custody. Hopefully, this stays as well as social visits, helps reduces costs for families as they can limit the amount of visits each month without losing time together.
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