Are you passionate about nails and beauty? Do you dream of providing exceptional manicure treatments and delivering top-notch customer service? Look no further than our exclusive 'Prep and Polish' course, designed to elevate your skills and turn your passion into a thriving career!

In this course, you'll start by learning about nail shape and structure, mastering the art of creating stunning nail shapes and understanding the anatomy of nails to create flawless manicures. Then, you'll delve into the essentials of basic manicure treatments, from nail cleaning to cuticle care, shaping, and polishing, ensuring you have a strong foundation for your career. Not only will you become an expert in manicure techniques, but you'll also learn valuable salon reception duties, honing your organizational skills and becoming the welcoming face of the salon by learning how to manage appointments and provide excellent customer care.

Additionally, the 'Prep and Polish' course will prepare you for various career and job options in the beauty industry. Gain the confidence to apply for work or training opportunities, learn how to excel in interviews, and plan for a successful future. One of the essential aspects of excelling in this industry is customer service, and we've got you covered! Understand the principles of exceptional customer service and the positive impact it has on businesses. Learn how to create lasting impressions and foster a respectful and friendly environment for your clients.

Join 'Prep and Polish' today, and you'll receive expert guidance from seasoned professionals who are passionate about nurturing talent and helping you succeed in this exciting industry. Whether you're a beginner or looking to enhance your existing skills, our inclusive course has something to offer for everyone.

Criteria

• Age: 19+
• In Receipt of Benefits or earning under £31,600
• Must be a resident of: Liverpool, Halton, Knowsley, Sefton, St Helens and the Wirral.

Introduction to Manicure 

• Know about nail shape and structure.
• Be able to prepare for basic manicure treatments.
• You will be able to provide basic manicure treatments.

Salon Reception Duties

• Be able to carry out salon reception duties
• Be able to record salon appointments.

Preparing for work

• Be able to identify career or job options.
• Understand the requirements for a work or training opportunity.
• Be able to complete applications for work or training.
• Be able to present themselves at an interview.
• Be able to plan for future work or training.

Customer Service Skills

• Understand the principles of customer service.
• Understand the benefits to an organisation of good customer service.
• Understand the possible consequences of poor customer service.
• Understand the value of first impressions.
• Understand positive verbal and non-verbal interaction with customers.
• Understand the importance of respect for the individual in relation to good customer service.